Technical issue with chat provider (Intercom platform chat)

Incident Report for eloomi Status page

Resolved

This incident has been resolved.

Posted Feb 23, 2024 - 11:55 CET

Update

The issue was addressed and fixed by the provider.

Posted Feb 22, 2024 - 14:24 CET

Update

Downgrading impact as our chat provider has fixed crucial parts of the issue and we are now able to respond to chats as normal.

Posted Feb 22, 2024 - 12:47 CET

Investigating

Due to a technical problem discovered by our on-platform chat provider (Intercom), we are currently unable to respond to chats and delays in response time can be expected. Our provider is working on resolving this as soon as possible.
In the meantime please feel free to reach us here: support@eloomi.com

Posted Feb 22, 2024 - 10:43 CET

This incident affected: Intercom Intercom Web Messenger.